Terms and Conditions
Terms & Conditions
Welcome to FluffCrate. These Terms & Conditions ("Terms") govern your access to and use of our website and the purchase of any products from our online store. By browsing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.
1. Eligibility
By using our website and placing an order, you confirm that you are at least 18 years old, or that you are using the website with the consent and supervision of a parent or legal guardian, and that you are legally able to enter into a binding contract.
2. Products, Descriptions & Availability
We make every effort to display our products, descriptions, and colours as accurately as possible. However, actual products may vary slightly from the images shown due to your screen settings, manufacturing variations, or updates from our suppliers. All products are subject to availability, and we reserve the right to discontinue any product or limit the quantities of any order at any time.
3. Pricing
All prices are shown in the currency displayed at checkout and are subject to change without notice. While we work hard to ensure prices are accurate, errors may occasionally occur. If we discover a pricing error on an item you have ordered, we will contact you before processing the order and give you the option to confirm at the correct price or cancel for a full refund.
4. Orders & Acceptance
Your order is an offer to purchase. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or product unavailability. A contract of sale is formed only once we send you a confirmation that your order has been shipped. If we cancel an order after payment, you will receive a full refund.
5. Payment
Payment is processed securely through our third-party payment providers at the time you place your order. You confirm that you are authorised to use the payment method provided and that the payment details you supply are accurate.
6. Shipping & Delivery
Delivery times shown on the website are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or other events outside our reasonable control. For full details, please see our Shipping Policy.
7. Returns & Refunds
Returns, replacements, and refunds are handled in accordance with our Return & Refund Policy, which forms part of these Terms. Please review it before making a purchase.
8. Intellectual Property
All content on this website, including text, graphics, logos, images, and the FluffCrate name and branding, is our property or that of our licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, or use any content without our prior written permission.
9. Acceptable Use
You agree not to use our website for any unlawful purpose, to attempt to gain unauthorised access to our systems, to interfere with the website's operation, or to submit false or misleading information. We reserve the right to restrict or terminate access to anyone who violates these Terms.
10. Limitation of Liability
Our products and website are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Nothing in these Terms limits or excludes any rights you have under mandatory consumer protection laws that cannot be lawfully waived.
11. Third-Party Links
Our website may contain links to third-party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third-party sites.
12. Governing Law
These Terms are governed by the laws of Romania and the applicable regulations of the European Union. Any disputes arising in connection with these Terms shall be subject to the competent courts, without prejudice to any mandatory consumer rights available to you in your country of residence.
13. Changes to These Terms
We may update these Terms from time to time. The most current version will always be posted on this page, and changes take effect as soon as they are published. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.
14. Contact Us
If you have any questions about these Terms & Conditions, please contact us at contact@fluff-crate.store.