Privacy Policy

Privacy Policy

At FluffCrate ("we", "us", "our"), your privacy matters. This Privacy Policy explains what information we collect when you visit or make a purchase from our store, how we use it, and the choices you have. By using our website, you agree to the practices described below.

Information We Collect

When you browse our store, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the pages or products you view and how you interact with the site.

When you place an order, we collect the personal information you give us, such as your name, billing and shipping address, email address, phone number, and payment details. We refer to this as "Order Information".

How We Use Your Information

  • To fulfill and deliver your orders, including processing payment, arranging shipping, and sending order confirmations and tracking updates.
  • To communicate with you and provide customer support.
  • To screen orders for potential risk or fraud.
  • To improve and optimize our store and, when in line with your preferences, to send marketing or promotional messages.

Sharing Your Information

We share your information with trusted third parties who help us operate the store. This includes our e-commerce platform (Shopify), our payment providers, and the suppliers and shipping carriers who fulfill and deliver your order. We only share the information necessary to complete these services. We may also share information to comply with applicable laws and regulations, or to respond to a lawful request.

Cookies

We use cookies and similar technologies to operate the store, remember your cart, understand how the site is used, and support marketing. You can control or disable cookies through your browser settings, though some features of the store may not work properly without them.

Your Rights

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have the right to access the personal information we hold about you, to ask that it be corrected, updated, or deleted, and to object to or restrict certain processing. To exercise these rights, please contact us using the details below. Your Order Information may be retained for our records unless and until you ask us to delete it, and as required to comply with legal obligations.

Data Retention

We keep your Order Information for as long as necessary to fulfill your orders, comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The latest version will always be posted on this page.

Contact Us

For questions about this Privacy Policy, or to make a request relating to your personal information, please contact us at contact@fluff-crate.store.